Question 1

Do I need to pay a deposit?

Accepted Answer

No. Autzu doesn't require a security deposit, registration fee or credit check. Add a valid payment method and your card is charged two hours before each booking starts — you only pay for the time you book.

Question 2

How much does it cost?

Accepted Answer

Tesla Model 3 rentals start at $7/hour. Pricing can vary by city, car, time of day and how far in advance you book. Unlimited mileage is always included.

Question 3

How fast can I start driving after signing up?

Accepted Answer

Most drivers complete the application, get verified and schedule their first booking the same day. Sign-up and ID verification happen entirely in-app — no in-person interview, no waiting period.

Question 4

Who is eligible?

Accepted Answer

You must be 21 or older, have an approved Uber driver account, an active credit or debit card in your name, and a smartphone with the Autzu and Uber Driver apps. Toronto drivers also need a Private Transportation Company (PTC) licence.

Question 5

Which Uber tiers can I drive?

Accepted Answer

Our Tesla Model 3s are approved for UberX, Uber Comfort, Uber Green and Uber Premier — so you can accept higher-paying trips on the same rental.

Question 6

How does pickup work?

Accepted Answer

Schedule a booking in the Autzu app — it can be in 10 minutes or 10 days. Walk into the assigned hub at your booking time, tap Unlock in the app, and drive. No counter, no key handoff.

Question 7

How do I unlock and control the car?

Accepted Answer

Everything runs through the Autzu Driver app: unlock, lock, start, end the rental, open the trunk, honk, and locate the vehicle on a map. Your phone is the key — nothing else needed.

Question 8

What's included in the rate?

Accepted Answer

Comprehensive insurance (full collision + liability), all maintenance, software updates, tire service, cleaning, roadside assistance, parking at Autzu hubs, and 24/7 driver support. Unlimited mileage too.

Question 9

Where do I charge?

Accepted Answer

Free supercharging is included at every Autzu hub between shifts. On the road, you can use any Tesla Supercharger or public CCS network — those sessions are billed to the driver at standard rates.

Question 10

Can I earn the Uber Zero Emissions bonus?

Accepted Answer

Yes. Diamond Uber Pro drivers receive Uber’s EV trip bonus when driving an Autzu EV. Amounts and eligibility are set by Uber.

Question 11

What if I get into an accident?

Accepted Answer

Tap the Help button in the app for 24/7 support. Comprehensive coverage is included; we walk you through the claim and provide a replacement vehicle so you can stay on the road.

Question 12

How do I return the car?

Accepted Answer

Drive back to any Autzu hub in the same city, park in any open stall, tap 'End rental' in the app. The car auto-locks behind you.

Question 13

Can I drive on other rideshare platforms?

Accepted Answer

Yes — Lyft, DoorDash, Uber Eats and Instacart are all permitted. Today only Uber is integrated with the Autzu app; integrations with other platforms are forthcoming. The Uber Zero Emissions bonus only applies to Uber rideshare trips.